Road to Recovery Suite:

4 ways to build revenue

Designed for site leaders, who want to improve their knowledge of revenue generating and optimisation techniques for now, and the future. This module covers:

  • Attracting new customers
  • Optimising venue capacity
  • Increasing visit frequency
  • Selling more to existing customers


Takeaway and delivery success

Designed to help business and site leaders discover ways to maximise the takeaway and delivery opportunities. This module covers:

  • Extending businesses into delivery channels
  • Adapting offerings and processes to suit delivery
  • Providing a quality and memorable customer experience

Conflict resolution

A resource for all your site leaders and frontline team to help prepare them for those tough situations and conversations heightened by the current COVID restrictions. This module covers:

  • Identifying why conflict arises and how to minimise its impact
  • Practical steps you can take to minimise conflict
  • Personal skills you need to deal with conflict
  • Helping teams to deal with conflict

Your smile shines through

Inspirational and thought-provoking animation video looking at the challenges of customer service in a post-COVID era

Take me to the content

We are offering our new Road to Recovery learning resources absolutely free to you to help maximise and streamline your trading when you are able to reopen.  


Flow Hospitality Training Ltd,  Exchange Tower, 19 Canning Street, Edinburgh, Lothian EH3 8EG